Information about the agency
Business name: Voyages Cortoba
Address: 657 Curé-Labelle, suite 250, Laval, Québec H7V 2T8
Legal form: 9200-2807 Québec inc.
Licence number: 702852
GST: 828471672RT0001
QST: 1210466394TQ001
Telephone: 1 (514) 303-3033
E-mail: info@voyagescortoba.com
Manager: Mr. Aziz Lotfi
Website: voyagescortoba.com
Preliminary information
The contractual elements of the trip booked by the Traveller form an indivisible whole, which cannot be interpreted in isolation or outside this whole.
These elements inform the Traveller of all the travel services booked, so that the Traveller is fully informed of the Agency's obligations as well as of his or her own.
The travel offer is limited in time, depends on the availability of places and may vary in real time because of circumstances beyond the Agency's control, attributable in particular, and without limitation, to events external to the Agency that are irresistible and insurmountable.
The Agency undertakes to inform the Traveller of such variation, without this information constituting an obligation of result.
The Traveller must read the above whole beforehand and accept its terms without reservation or condition.
The above whole includes the following elements:
- the description of the trip on the Agency's website
- the Specific Conditions
- the General Conditions
- the "Trip" sheet
The order of the trip is governed by these terms of sale in force on the day the Traveller books a trip offered by the Agency.
Any change to these terms after the booking is communicated to the Traveller at the contact address he or she has provided.
A copy of these terms is given to each Traveller, who initials each page and accepts them by signing.
The Agency's contracting party is the Traveller, not his or her dependant(s).
Specific conditions of sale
Legal capacity
The Traveller acknowledges having the legal capacity to enter into the above contractual whole, namely:
- having reached the age of majority.
- being in full possession of his or her mental faculties
- not being subject to a tutorship or curatorship measure
- having full authority to bind the third party for whom he or she books a trip.
Price and payment
Prices offered by the Agency are payable in Canadian dollars and include all taxes.
The price does not include any fees related to the method of payment and/or delivery, which are communicated to the Traveller.
The price of the travel offer as displayed at the Agency's premises prevails in the event of a dispute, and any display error making the price incorrect or obviously derisory cannot be held against the Agency and does not bind it: if the Traveller does not agree to the actual price, the order lapses.
The price is firm and final at the time the package is ordered; however, because of the volatility of the currency of the destination country, taxes, accommodation fees and/or surcharges imposed by the carrier(s) and local supplier(s), the price may be revised.
In this case, the Traveller is duly informed within the time limit set by the regulations in force when the cause of the revision occurs. Nevertheless, exceptionally, failure to respect the notice period cannot be held against the Agency, in particular because of the date on which the event causing this volatility occurred and its possible proximity to the departure date.
The Agency is bound by the obligations resulting from the order once the price has been paid in full, within the time limit it sets: the Traveller may give the Agency a deposit equal to half the value of the trip, which is immediately credited to his or her account.
If full payment is not made within this time limit, the deposit is returned under the conditions set out below.
For certain specific and temporary promotional offers, the Agency may require full payment of the trip on the day of the order, without the possibility of paying a deposit.
Full payment within the meaning of these terms means the amount credited to the Agency's bank account within the time limit set by the Agency.
Means of payment accepted by the Agency:
- bank card
- bank transfer: transaction fees are paid by the Traveller
- cash
- cheque
If a payment by bank card, cheque or bank transfer is refused by the issuer's bank, the sale is not completed and, unless the situation is corrected 60 days before the planned departure date, the travel offer lapses.
For any payment by cheque, the Agency reserves the right to:
- make its acceptance of this means of payment conditional on the Traveller immediately providing proof of identity, a copy of which is kept until the end of the trip
- offer an alternative means of payment.
Payments made by a third party on behalf of the Traveller and his or her dependant(s) are accepted by the Agency subject to:
- the express consent of the holder of the means of payment
- proof by this third party of his or her identity and legal capacity as defined above.
Prior administrative formalities
As the Agency must comply with the formalities of the destination country, the local authorities may ask it to provide in advance the personal data of the Traveller and his or her dependant(s).
Consequently, any refusal given to the Traveller and/or his or her dependant(s) does not engage the Agency's liability, and the deposit and/or the full price of the trip is not refunded.
Travellers of foreign nationality must ask their consulate and the consulate general of the destination country which identity documents they will need during their trip.
Respect for the laws and customs of the destination country
The Traveller and his or her dependant(s) undertake to respect the laws and customs of the destination country so that the Agency is never troubled or held liable.
Any financial penalty and/or deprivation of liberty imposed by the local authorities of the destination country on the Traveller and/or his or her dependant(s) cannot be covered by the Agency nor give rise to a full or partial refund of the trip.
Insurance
The Agency advises its clients to take the insurance offered when ordering the trip.
Travellers who do not take insurance must refer to the cancellation conditions stated on the registration form.
Baggage
The Traveller and his or her dependant(s) must not carry dangerous items, in particular items that may be explosive, flammable, corrosive, oxidizing, irritating, toxic or radioactive, as well as compressed gases and items not authorized by the destination countries.
The carrier is liable for damage in the event of loss, deterioration or destruction of baggage and for late delivery. Any complaint about such an incident must be filed immediately with the carrier itself. No claim can be handled by the Agency.
Close of registration
Registration closes when the Cortoba Voyages quota is filled. The balance of the trip must be paid before the date stated on the trip description. A balance not paid within this time is considered a voluntary cancellation, with the related fees (see cancellation deductions on your registration form).
Conditions for the trip to go ahead
The rates shown in the brochure or on the Agency's website are based on a minimum number of participants. If participation is insufficient, these advantages cannot be maintained. In accordance with the regulations in force, people already registered are informed of the cancellation of the trip no later than 21 days before departure. They may then choose between transferring to another tour at no cost or being refunded.
Technical changes
The programmes are based on contracts negotiated several months in advance with most suppliers and therefore cannot guarantee that no technical contingency will change the initial details afterwards (changes of schedule or airport imposed by an airline, changes of hotel, change of route on site, etc.). These changes do not give rise to any compensation from the Agency to Travellers; in the event of technical incidents caused by external events such as strikes, airline overbooking, bad weather, etc., any costs (taxi, hotel, parking, etc.) are in this case paid by the Traveller.
Emergency measures
To ensure the safety of participants, in the event of serious events such as natural disasters, political unrest, epidemics, etc. in the destination country or significantly affecting transport, the Agency may at any time decide to cancel a trip, or to change or interrupt programmes in progress. In this case, the Agency will do its best to transfer participants to another programme, without being held liable for fortuitous events, force majeure or acts of third parties. Likewise, no compensation or refund is paid for a trip already in progress, as the services used are due. Any additional services resulting from an involuntary extension of the trip are also due and payable by the participants.
Length of the trip
Despite the Agency's efforts, carriers cannot guarantee the planned schedules.
The Agency prefers flights on scheduled airlines; these flights may include stopovers.
It is therefore advisable to plan the departure day as a day dedicated to travel, and the same applies to the last day.
Under no circumstances can costs related to an early or late arrival or departure time be paid by the Agency or lead to a cancellation.
If, because of the schedules imposed by carriers, the first and last days are shortened by a late arrival or an early departure, no refund is possible. We advise clients to choose changeable transport tickets to get home, to avoid problems in case of delay.
Photographs
The photographs on the Agency's website are not contractual.
Complaints
Complaints from Travellers must reach the Agency less than 30 days after their return, by registered letter with acknowledgment of receipt.
Visas and travel documents
As visas are issued by the Ministry of Hajj, this may happen as late as 48 hours before departure, despite the Agency's efforts.
Consequently, the travel documents are given to the Traveller one week before departure or directly at the airport on the day of departure. In the event of force majeure or acts of foreign third parties (delay in issuing visas, etc.), Cortoba Voyages reserves the right to change the airline and the hotels.
Flights on scheduled airlines
The airline that will actually operate the flight is stated on the registration form: if the carrier changes, the Traveller is informed by any appropriate means.
Flight schedules and aircraft types are given for information only and may change without notice.
You must confirm your return flight schedule at least 48 hours before departure with the airline's local counter. Do not plan any important commitment or professional obligation (24 hours before and after travel) or connections that are too short, especially on special flights, which may be delayed.
Baggage allowances vary by airline. Be careful not to exceed the authorized weight. The carrier does not guarantee the carriage of baggage that exceeds the authorized weight. Any special request must be made to the Agency at least 72 hours before departure (wheelchair, special meals, etc.).