This policy describes Voyages Cortoba's practices regarding the collection, use, disclosure, retention and protection of personal information in the course of its activities and the use of its website.
It is established in accordance with the laws applicable in Québec, in particular the Act respecting the protection of personal information in the private sector, as amended by Law 25.
1. Person in charge of the protection of personal information
The person in charge of the protection of personal information ensures that the rules on confidentiality and the handling of personal information are applied.
Person in charge: Manager or person officially designated by management.
E-mail: info@voyagescortoba.com
Telephone: 514 303-3033
Any question or request about your personal information may be sent to this person.
2. Personal information collected
Depending on the services requested, Voyages Cortoba may collect different types of information.
When you request information:
- First and last name.
- E-mail address.
- Telephone number.
- Preferred language.
- Content of the message.
When you request a booking:
- Identity of the travellers.
- Contact details.
- Date of birth, when necessary.
- Destination and package selected.
- Travel dates.
- Number of participants.
- Room occupancy.
- Information needed to organize the trip.
When the trip is being prepared:
Additional information may be requested, in particular information about passports, visas, administrative formalities and the specific requirements of the trip.
Sensitive information is collected only when it is necessary for the service requested and in accordance with the applicable legal requirements.
3. Use of information
Personal information is used for the purposes of our activities, in particular to:
- Answer requests for information.
- Process registration requests.
- Manage bookings.
- Communicate with travellers.
- Arrange flights and accommodation.
- Prepare administrative formalities.
- Follow up on client files.
- Comply with legal and regulatory obligations.
Any other use is made in accordance with the legal requirements on consent.
4. Disclosure to third parties
When a trip is organized, certain information may be disclosed to the suppliers needed to provide the services booked.
These may include in particular:
- Airlines.
- Hotels and accommodation providers.
- Local organizers and partners.
- Providers handling travel formalities.
- Insurance providers.
- Payment service providers.
The information disclosed is limited to what is necessary for the service concerned.
Some suppliers may be located outside Québec, in particular elsewhere in Canada or in the destination countries.
When required by law, Voyages Cortoba carries out the necessary assessments before disclosing personal information outside Québec.
Voyages Cortoba does not sell its clients' personal information.
5. Retention and security
Voyages Cortoba takes reasonable measures to protect personal information against:
- Unauthorized access.
- Loss or theft.
- Unauthorized disclosure.
- Modification.
- Accidental or unlawful destruction.
Access to information is limited to authorized persons who need it to perform their duties.
Information is kept for the period necessary for the purposes for which it was collected, subject to legal, tax, accounting and contractual obligations.
At the end of the retention period, information is securely destroyed or anonymized when appropriate.
6. Hosting and data processing
The voyagescortoba.com website uses the technical and hosting services needed for it to operate.
Information sent through the forms may be processed or stored by the technical providers used by the agency.
Voyages Cortoba ensures that these providers offer appropriate guarantees of confidentiality and security.
7. Cookies
The site may use cookies to operate, to remember certain preferences and to secure the forms.
Non-essential cookies, in particular those used for advertising or audience measurement, are subject to the applicable consent rules.
Visitors can also manage cookies in their browser settings.
8. Your rights
In accordance with the applicable laws, you may in particular exercise the following rights:
Right of access: ask for access to the personal information held about you.
Right of rectification: ask for the correction of information that is inaccurate, incomplete or ambiguous.
Right to withdraw consent: withdraw your consent to certain uses or disclosures, where applicable.
Right to de-indexing: ask, in the circumstances provided for by law, that the dissemination of certain information cease or that it be de-indexed.
Right to portability: ask for a copy of certain computerized personal information in a structured, commonly used technological format, when the legal conditions are met.
To exercise your rights, please send a request to:
Requests will be handled within the time limits and according to the terms provided for by law.
9. Confidentiality incidents
In the event of a confidentiality incident involving personal information, Voyages Cortoba takes the necessary measures to limit its consequences and reduce the risks.
When an incident presents a risk of serious injury, the persons concerned and the Commission d'accès à l'information du Québec are notified in accordance with the legal requirements.
A register of confidentiality incidents is kept in accordance with the applicable provisions.
10. Information about minors
When personal information about a minor is needed to organize a trip, it is collected and handled in accordance with the applicable legal provisions.
The information is used only for registration, preparation and the running of the trip.
11. Changes to this policy
Voyages Cortoba may change this policy to reflect changes in its services, its practices and legal requirements.
The updated version will be published on this page with its date of update.
12. Contact us
For any question about this policy or the handling of your personal information:
Voyages Cortoba
657 boulevard Curé-Labelle, suite 250
Laval, Québec H7V 2T8, Canada
Telephone: 514 303-3033
E-mail: info@voyagescortoba.com
Website: https://voyagescortoba.com/
Last updated: November 10, 2026