This page explains the main terms that apply to cancellation and refund requests.
1. Cancellation by the traveller
Any cancellation request must be sent to Voyages Cortoba in writing.
The date on which the agency receives the request is the reference date for reviewing the applicable conditions.
The traveller must state:
- Their first and last name.
- Their file number, if they have one.
- The package booked.
- The departure date.
- The reason for the cancellation.
The agency confirms receipt of the request and informs the traveller of the financial consequences that apply to their file.
2. Cancellation fees and conditions
Cancellation fees depend in particular on:
- The date on which the request is received.
- The package booked.
- The specific conditions accepted at registration.
- The financial commitments already made with airlines, hotels and other suppliers.
- The amounts that can be recovered from these suppliers.
The exact conditions, including any deductions and penalties, are stated on the registration form given to the traveller.
The traveller must read these conditions before confirming their booking.
3. Deposit and balance
Depending on the booking conditions, a deposit of 50% of the price of the trip may be required.
Paying a deposit does not automatically guarantee its refund in the event of cancellation.
How the deposit and amounts already paid are handled depends on the contractual conditions that apply to the package concerned.
For promotional offers that require full payment, the specific conditions communicated at registration apply.
4. Cancellation by Voyages Cortoba
In certain exceptional circumstances, Voyages Cortoba may have to cancel a trip, in particular when the conditions required to operate it are not met.
When a trip is cancelled because of an insufficient number of participants, the agency informs the travellers concerned within the time limits set by the applicable regulations.
Depending on the circumstances and the applicable legal provisions, the solutions offered may include:
- Transfer to another programme, when this option is accepted.
- Refund of the amounts owed.
The terms are communicated individually to the travellers concerned.
5. Changes to the programme
Changes may occur before or during the trip because of circumstances beyond the agency's control.
They may concern in particular:
- Flight schedules or routings.
- Airlines.
- Hotels.
- Services and activities.
- Conditions imposed by local authorities.
Voyages Cortoba informs travellers of changes according to the circumstances and the applicable obligations.
The traveller's rights in the event of a significant change are determined by the contractual conditions and the applicable regulations.
6. Visa refusal and administrative formalities
Visas and travel authorizations are issued by the competent authorities.
In the event of a refusal, a delay or an administrative difficulty, the consequences for the booking and any refunds are reviewed according to the specific conditions of the package, the commitments made with suppliers and the applicable legal provisions.
We recommend contacting the agency as soon as an administrative difficulty is known.
7. Cancellation insurance and travel insurance
Voyages Cortoba strongly recommends that travellers take out insurance suited to their trip.
Depending on the coverage chosen, insurance may provide in particular:
- Reimbursement of certain cancellation fees.
- Coverage of medical expenses abroad.
- Assistance and repatriation.
- Protection in the event of trip interruption.
- Coverage of certain baggage-related incidents.
Any reimbursement is subject to the coverage, exclusions and conditions of the insurance contract.
8. How to get information about a refund?
For any request about a cancellation or a refund, please contact our team and give your file number.
Voyages Cortoba
Telephone: 514 303-3033
E-mail: info@voyagescortoba.com
Address: 657 boulevard Curé-Labelle, suite 250, Laval, Québec H7V 2T8.
Important: The specific conditions on your registration form and the General Terms of Sale remain the reference documents for determining the terms that apply to your booking.
Read the General Terms of Sale
Last updated: November 10, 2026