1. Booking request
Booking requests can be made directly on the Voyages Cortoba website or with our team.
The traveller must provide the information needed to process their request, in particular:
- Their first and last name.
- Their contact details.
- The package requested.
- The planned departure dates.
- The number of participants.
- The room occupancy requested.
Every request is subject to availability and to the conditions specific to the package chosen.
2. Booking confirmation
Sending a request on the website does not constitute a firm and final booking.
The booking is considered confirmed after:
- Availability has been checked.
- The package conditions have been accepted.
- The required information and documents have been received.
- Payment has been validated according to the terms communicated by the agency.
- Voyages Cortoba has confirmed it.
A written confirmation is sent to the traveller.
3. Package prices
Prices are shown in Canadian dollars (CAD), all taxes included, unless otherwise stated.
The price depends in particular on:
- The package selected.
- The dates of the trip.
- The room occupancy.
- The services included.
- Availability with suppliers.
The applicable prices and services are those communicated to the traveller at registration and confirmed in the contractual documents.
The conditions regarding prices and any change to them are set out in the General Terms of Sale.
4. Payment terms
Payment must be made according to the terms communicated by Voyages Cortoba.
Depending on the package chosen, the agency may accept a deposit of 50% of the price of the trip, with the balance payable within the time stated on the registration form.
Some promotional offers may require full payment at the time of booking.
Accepted means of payment:
- Bank card.
- Bank transfer.
- Cash.
- Cheque, subject to the agency's acceptance.
A booking becomes final only once the applicable payment conditions have been validated.
5. Required documents
The traveller must provide the documents needed to prepare their trip within the time limits communicated by the agency.
Depending on the destination and the package, these documents may include:
- A valid passport.
- The information needed to obtain the visa.
- Identity documents.
- The administrative or health documents required by the competent authorities.
For Hajj and Umrah trips, specific formalities may be required by the Saudi authorities.
6. Specific conditions
Each package may be subject to specific conditions regarding:
- Transport dates and schedules.
- Accommodation.
- The services included.
- Registration conditions.
- Payment deadlines.
- Cancellation conditions.
The traveller is invited to read the package description and the registration form before confirming their commitment.
7. General Terms of Sale
Every booking is subject to the Voyages Cortoba General Terms of Sale, which form an integral part of the contractual documents given to the traveller.
We invite you to read the full document:
Read the General Terms of Sale
For any question about a booking, our team remains at your disposal.
Voyages Cortoba
Telephone: 514 303-3033
E-mail: info@voyagescortoba.com
Address: 657 boulevard Curé-Labelle, suite 250, Laval, Québec H7V 2T8.
Last updated: November 10, 2026