Frequently asked questions
Registration, documents, payments, how the trip works.
Registration and booking
How do I register for a package?
Send a booking request from the package page, call the agency or visit us. The agency checks availability, confirms the price and explains the next steps.
Is a request sent online a booking?
No. An online request is not a firm booking. Your place is confirmed only after validation by the agency and under the terms stated in your contract.
Can I book only a plane ticket?
Yes. Use the Flights page to request a quote. The agency replies with a proposal; no ticket is issued without your approval.
Documents and preparation
Which documents do I need for Umrah or Hajj?
You need a valid passport, generally valid at least six months after the return date. Visa and health requirements may change: the agency gives you the up-to-date list when you register.
How do I send a copy of my passport?
Do not send your passport by ordinary email or through the website form. The agency will tell you how to send it securely.
Are vaccines required?
Some vaccines may be required, for example against meningitis for Hajj and Umrah. Consult a travel health clinic; the agency tells you the current requirements.
Payments and cancellation
Can I pay online?
No, the website does not offer online payment. The agency gives you the payment terms. Never send a credit card number by email or through a website form.
What happens if I have to cancel?
Conditions depend on the package and the cancellation date. See the Cancellation and refunds page and your contract, or contact the agency.
Am I protected if there is a problem with the agency?
Voyages Cortoba holds a Québec permit (no. 702852). Clients of a licensed travel agent may, under certain conditions, be compensated by the FICAV.